FAQ
This section provides answers to common questions related to orders, shipping, returns, and payments.
- Orders placed before the daily cut-off time, 2:00 PM AEDT, are processed the same business day.
- Orders placed after the cut-off time, on weekends, or on public holidays are processed on the next business day.
- Standard order processing time is 1 to 3 business days.
- Transit time is typically 3 to 8 business days.
- Total delivery time includes processing time plus transit time.
- The estimated total delivery time is 4 to 11 business days.
- Yes, shipping is free within Australia.
- No shipping fees are added at checkout.
- You will receive a shipping confirmation email once your order has been dispatched.
- Tracking details will be included when available.
- You can track your order directly using the carrier’s tracking system.
- Orders can be cancelled only before dispatch.
- Once an order has been shipped, cancellation is no longer possible.
- Returns are accepted within 30 days after delivery.
- Items must meet the return eligibility conditions.
- Full details are available in our Return and Refund Policy.
- Approved refunds are processed within 7 days after approval.
- Refunds are issued to the original payment method whenever possible.
- Processing times may vary depending on your payment provider.
- We accept major credit, debit cards and digital wallets.
- The full list of accepted payment methods can be found on our Payment Policy.
- Payments are processed securely through trusted third-party providers.