Shipping Policy
Purpose
- This Shipping Policy explains how orders are processed, shipped, and delivered by Avaro-Interiors.
- It applies to all orders placed through our online store.
Shipping Coverage and Costs
- We offer free delivery within Australia.
- All shipping costs are included in the product price.
- The final payable amount is clearly displayed at checkout.
Order Cut-Off Time
- Orders placed before 2:00 PM AEDT on a business day are processed the same day.
- Orders placed after this time are processed on the next business day.
Order Processing Time
- Processing time refers to the period required to prepare an order before dispatch.
- Standard processing time is 1 to 3 business days.
- Processing includes order verification, quality checks, and packaging.
Transit Time
- Transit time refers to the period from dispatch to delivery.
- Estimated transit time within Australia is 3 to 8 business days.
- Transit times may vary depending on location and carrier performance.
Total Delivery Time
- Total delivery time is the combined processing and transit time.
- The estimated total delivery time within Australia is 4 to 11 business days.
- Delivery timeframes are estimates and not guaranteed.
Business Days
- Business days refer to Monday through Friday and do not include weekends or public holidays.
Delivery Delays
- Delivery delays may occur due to carrier disruptions, weather events, or peak demand periods.
- Estimated delivery times include reasonable buffer periods.
- If your order exceeds the estimated delivery timeframe, please allow an additional 3 business days.
- If the package is still delayed after this period, contact our support team at support@avaro-interiors.com, and we will investigate and assist you.
Dispatch and Tracking
- Once your order has been dispatched, you will receive a shipping confirmation email.
- Tracking information will be provided when available.
- You can track your shipment directly using the carrier’s tracking system.
Damaged, Defective, or Incorrect Items
- If your order arrives damaged, defective, or incorrect, contact us as soon as possible at support@avaro-interiors.com.
- You will be asked to provide photos and order details for assessment.
- Approved cases will be resolved through replacement or refund.
- This does not limit your rights under the Australian Consumer Law.
Order Cancellations
- Cancellation requests must be submitted promptly using our contact details.
- Orders can be cancelled only before dispatch.
- Once an order has been shipped, cancellation is no longer possible.
- In that case, you can request a return after delivery in accordance with our Return and Refund Policy.