Return and Refund Policy
Purpose and Consumer Rights
- This Return and Refund Policy explains how returns, exchanges, and refunds are handled by Avaro-Interiors.
- This policy operates in addition to and does not limit your rights under the Australian Consumer Law.
- Statutory consumer guarantees apply where required by law.
Relationship to Terms of Service
- This policy forms part of our Terms of Service.
- By placing an order, you agree to the conditions outlined in this Return and Refund Policy.
Return Eligibility Window
- Returns are accepted within 30 days after delivery.
- The return window begins on the date the order is marked as delivered.
- Requests submitted outside this period will not be approved.
Return Conditions
- Returned items must be unused and in original condition.
- Items must not show signs of installation or use beyond standard inspection.
- Items must be complete and include all components originally supplied.
- Original packaging must be included where reasonably possible.
- Returns that do not meet these conditions will be refused.
- Customers must contact us to request a return within the 30-day return window.
Return Process
- All returns require prior approval before items are sent back.
- Order details and supporting information will be required.
- Approved return instructions will be provided after assessment.
- Returned items must be sent within the timeframe specified in the approval.
Non-Returnable Cases
- Items returned outside the approved return window.
- Items damaged due to misuse, improper handling, or unauthorized modification.
- Items that do not meet the stated return conditions.
Damaged, Defective, or Incorrect Items
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If you receive an item that is damaged, defective, or incorrect, contact us promptly using our contact details.
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Photographic evidence and order details will be required.
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Eligible cases will be resolved through replacement or refund.
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This does not limit your rights under the Australian Consumer Law.
Refunds
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Refunds are issued after returned items are received and inspected.
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Approved refunds are processed within 7 days after approval.
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Refunds are issued to the original payment method whenever possible.
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Processing times may vary depending on the payment provider or financial institution.
Return Shipping
- Return shipping instructions are provided with the return address after return approval.
- If a return is required due to a defect or an error on our part, we will cover the return shipping costs.
- For all other approved returns, customers are responsible for the shipping expenses.
- No restocking fees are charged.
Order Cancellations
- If you change your mind and want to cancel your order, please contact us as soon as possible using our contact details.
- Orders can be cancelled only before dispatch.
- Once an order has been shipped, cancellation is no longer possible.
- If your order has already been shipped, you can initiate a return after delivery by following the steps provided in this policy.
Exchange Conditions
- Exchange requests must meet the same eligibility conditions as returns.
- Exchanges are subject to product availability.
- If an exchange item is unavailable, a refund will be issued instead.
Exchange Process
- All exchange requests require prior approval.
- Customers must contact us to request an exchange within the return window.
- Original items must be returned and inspected before an exchange is processed.
- If an exchange cannot be fulfilled, a refund will be issued to the original payment method.
Abuse and Fraud Prevention
- We reserve the right to refuse returns that show signs of misuse or abuse.
- Fraudulent or excessive return activity will result in the refusal of service.
Gift Cards
- Gift cards are non‑returnable and non‑refundable.
- All purchases are final, and gift cards cannot be redeemed for cash, exchanged for products, or swapped for other gift cards.